Refund & Return Policy
Last updated: 05-May-2025
Thank you for shopping with Euro Smart Homes LLC. We aim to ensure your satisfaction, but as a dropshipping store, we offer limited return options.
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1. RETURN ELIGIBILITY
Returns are accepted **only if**:
- The item is defective, broken, or wrong
- You notify us within **7 days** of delivery with photos
- The item is unused and in original packaging
2. NON-RETURNABLE ITEMS
We do **not** accept returns for:
- Change of mind
- Dislike of item or quality concerns
- Cosmetic imperfections or minor variations
3. REFUND PROCESS
Once approved, refunds will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable.
4. RETURN SHIPPING
Customers are responsible for return shipping unless the item is defective or sent in error.
5. CANCELLATIONS
Orders can only be cancelled within 12 hours. Once processed by the supplier, they cannot be cancelled.
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To request a return, contact: info@eurosmarthomes.com
Frequently Asked Questions
Do I need Zigbee Hub?
You’ll need a Zigbee Hub
to control your smart devices.
We recommend 1 hub
per 64 devices.
Already have a Zigbee-enabled Alexa
(like Echo Dot 5th Gen)? You
might not need a new one -
just ask us to confirm.
Are my smart devices compatible?
Absolutely! our
configurator recommends
only devices that work
together with your
existing setup
Is my existing Wi-Fi Sufficient?
Your smart devices don’t use Wi-Fi -
they talk to the hub using Zigbee.
But your Zigbee hub needs
a 2.4 GHz Wi-Fi connection so you can
control everything from your
phone - even when you're away
from home.
What About Matter?
Matter is exciting - but still finding its
footing. We chose Zigbee
because it’s ultra-reliable,
widely supported, and has years of
proven stability. Our priority
is giving you a frustration-free setup
and trusted device compatibility,
right now - not "maybe in a few years."
Zigbee works great today. No waiting, no guesswork.
What if something Breaks?
We offer a 30 day return policy.
If something goes wrong, we'll
replace or refund it - no hassle.
What if I move to a new home?
You can use your smart devices
in any home.
Just bring your Zigbee Hub
and everything will
migrate with it.
What if I'm renting?
Don't worry, you can install
your devices damage-free.
Choose non-invasive options
like adhesives or battery-
operated devices.
Where do products ship from?
We source directly from international
smart tech warehouses,
including our main logistics hubs in
Asia and the EU.
Orders are processed with priority
handling and include tracking.
Can I Add More Devices Later?
Our Zigbee hub is designed to support
64 devices, so you can easily add more
sensors, switches,lights, etc. when you're
ready. No need to reinstall or reset
-just plug, pair, and go.
Think of it like LEGO® for your home: start simple,
expand anytime.